Privacy Policy

Last updated: January 1, 2025

1. Introduction

At Modern FrameWork Grain, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Place an order for pizza delivery
  • Create an account on our website
  • Subscribe to our newsletter
  • Contact us through our contact form
  • Participate in surveys or promotions

This information may include:

  • Name and contact details (email address, phone number, delivery address)
  • Payment information (processed securely through our payment provider)
  • Order history and preferences
  • Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on our site
  • Referring website addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and deliver your pizza orders
  • Customer Service: To respond to your inquiries and provide support
  • Communication: To send order confirmations, delivery updates, and promotional offers
  • Personalization: To remember your preferences and provide a customized experience
  • Analytics: To understand how our website is used and improve our services
  • Legal Compliance: To comply with applicable laws and regulations
  • Security: To protect against fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (payment processors, delivery partners, analytics providers)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

All third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission
  • Secure servers and regular security assessments
  • Access controls and employee training
  • Regular monitoring for security threats

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to our processing of your information
  • Portability: Request transfer of your information to another service
  • Withdraw Consent: Withdraw your consent to data processing at any time

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Singapore. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Modern FrameWork Grain

17 Holland Avenue, #01-08, Singapore 278925

Email: [email protected]

Phone: +65 6678 9012